Cancellation & refunds

Customer trips

Free cancel before a partner is assigned.
After assignment, a cancel fee may apply as shown in the app. It is not deducted from your prepaid wallet — it becomes a surcharge on your next booking fare (cash or wallet).
Pay at drop by cash or RoadLink wallet (choose when you book). Wallet trips debit your prepaid balance when the trip is delivered.
If a trip is not completed, do not pay the partner the full fare. Contact support with the trip ID.

Customer prepaid wallet

Add money in the Wallet tab via Razorpay (UPI/card). Balance pays for wallet trips at drop; refunds and credits also land here.
Failed or cancelled checkouts are not charged.
Unused top-up refunds, if approved by support, return to the original payment method within 5–7 working days.

Partner fee wallet

Cash trips: you keep the fare; RoadLink fee is deducted from your fee wallet after delivery.
Wallet trips: trip fare settles into your fee wallet, then RoadLink fee is deducted.
Cancel compensation is fee credit only — it offsets RoadLink commission, not withdrawable cash.
Successful Razorpay top-ups credit the fee wallet, usually within minutes. Amounts already used for platform fees are not refundable.

Email contact@roadlink.info with payment ID and phone number.