Cancellation & refunds

Customer trips (cash)

Free cancel before a partner is assigned.
After assignment, a cancellation fee may apply as shown in the app.
Trip fare is paid in cash at drop, so there is no online fare refund.
If a trip is not completed, do not pay the partner the full fare. Contact support with the trip ID.

Successful Razorpay top-ups credit the partner wallet, usually within minutes.
Failed or cancelled checkouts are not charged.
Unused wallet balance can be reviewed by support. Refunds of unused top-ups, if approved, are returned to the original payment method within 5–7 working days.
Wallet amounts already used for platform fees are not refundable.

Email help@roadlink.app with payment ID and phone number.