Privacy Policy

RoadLink · Last updated: 15 Aug 2026 · Contact: help@roadlink.app

RoadLink (“we”, “us”) provides city goods transport booking via the RoadLink customer app and the RoadLink Partner app. This policy explains what data we collect and how we use it.

Information we collect

Account details: name, phone number, email (if provided)
Booking details: pickup/drop addresses, coordinates, goods notes, receiver contacts
Location: when you allow location access for pickup pins (customer) and job matching / trip tracking (partner)
Partner KYC: vehicle RC, driving licence, PAN, Aadhaar image, and selfie used only to verify the partner. We do not store the full Aadhaar number as a searchable field; images are used for verification and compliance.
Payment metadata: cash trip method; partner wallet top-ups via Razorpay (we do not store full card numbers)
Device data: push notification tokens, basic app diagnostics

We do not use the Google Advertising ID. We do not show third-party ads in the apps.

How we use information

Create and manage your account
Match bookings with driver partners and share trip status
Process payments and prevent fraud
Send OTPs, trip alerts, and support replies
Verify partner identity and vehicle documents
Improve reliability and customer support

Sharing

We share trip-necessary details with the assigned customer or driver partner. We use processors such as hosting, SMS (OTP), maps, and Razorpay for payments. We do not sell your personal information.

Location

Customer app: precise or approximate location is used only while the app is in use, to set pickup points and show nearby partners. We do not collect customer location in the background.

Partner app: foreground location is used to show nearby jobs while you are online. When you have an active trip, the Partner app may collect precise location in the background (with a persistent notification) so the customer can track delivery. Background location stops when the trip completes or is cancelled. You will see an in-app explanation before Android asks for background location.

Photos and camera

The customer app may use the system photo picker for a profile picture. The partner app uses the camera or photo picker to upload KYC documents. We do not request access to your entire photo library on Android 13+.

Retention & deletion

We keep account and trip records as needed for operations and legal requirements. You can delete your account in the apps or on the web:

Customer: Account → Account settings → Delete account
Partner: Account → Delete account
Web: Delete account instructions

Active trips must be cancelled or completed first. Email help@roadlink.app if you cannot use the app.

Your choices

Update profile details in the app
Deny or revoke location / notification / camera permissions in system settings
Email help@roadlink.app for privacy requests

Security

We use industry-standard measures (HTTPS, access controls). No method of transmission is 100% secure.

Children

RoadLink is not directed at children under 13. Partner accounts are for adults (18+) who operate a goods vehicle.

Changes

We may update this policy and will revise the date above when we do.

Terms & Conditions · Delete account