RoadLink
These Terms & Conditions (“Terms”) are an electronic record under the Information Technology Act, 2000. They govern use of www.roadlink.info, the RoadLink customer app, and the RoadLink Partner app (the “Platform”).
RoadLink (“we”, “us”) is a technology marketplace for transportation of goods by road. We connect a customer / consignor (“you”) with an independent driver partner who operates the vehicle. Read these Terms with the Privacy Policy, Cancellation & refunds, and Delivery / shipping policy.
By creating an account or booking a trip you accept these Terms. If you do not accept them, uninstall the apps and stop using the Platform. Each new booking is a fresh acceptance of the Terms then published.
The Platform is for point-to-point intra-city goods transport (two-wheeler, three-wheeler, or four-wheeler, as offered in the app) in Delhi NCR and Uttar Pradesh. We are not a warehouse, courier company, or household packers-and-movers service unless a specific add-on is shown in the app and you accept it.
Driver partners are independent operators. They are not employees of RoadLink. RoadLink provides matching, fare display, trip status, and support. The contract of carriage for a trip is performed by the assigned partner. We may use subcontractors or other partners to complete a trip; that does not change your relationship with RoadLink as the Platform operator.
You warrant that you own the goods or are authorised to send them, and you indemnify RoadLink against claims arising from a lack of that authority.
You must give a true mobile number and keep it under your control. You are responsible for activity on your account. Partner accounts are for persons 18 or older who hold a valid licence for the vehicle they operate. We may suspend an account for fraud, abuse, unpaid fees, or breach of these Terms.
You may delete your account when no trip is active, in the app or via these instructions.
The fare shown when you confirm a booking is locked for that trip. Extra amounts apply only if they are shown in the app before you accept them (for example waiting, labour / helper, or a change you confirm). Confirming the booking is acceptance of that locked fare plus any extras you later accept in the app. The final amount appears in the app and on the trip invoice or bill of supply after completion.
Any arrival or completion time is an estimate only. Traffic, weather, loading, and other events outside our control can cause delay. We do not promise a fixed delivery time and are not liable for loss caused only by delay.
You must declare the nature, quantity, volume, and condition of the goods truthfully at booking. Those particulars form the goods forwarding note. After a partner is assigned we may issue an electronic goods receipt / consignment note in the app.
All consignments are accepted on a said-to-contain basis. We and the partner may inspect but are not obliged to open or verify contents. You remain solely responsible for the nature, condition, and legality of the goods.
You must pack goods so they can travel safely: cover items, protect corners of fragile goods, fill empty space in boxes, and use proper packing tape. Fragile, liquid, or high-value items travel at your risk if packaging is inadequate. We are not liable for damage caused by poor packing.
You must not book any of the following (the list may be updated on this page): pornography; dry ice; human remains or body parts; explosives; firearms or ammunition; flammables; livestock, pets, or animals; dangerous or hazardous goods; radioactive material; illegal goods; narcotics; precious jewellery; currency or coins; loose gems; gambling devices or lottery tickets; fire extinguishers; cigarettes or alcohol; or any item prohibited by Indian law.
If you mis-declare goods (including goods that are already damaged, that damage other cargo, or that are illegal): (a) you are liable for resulting loss, including third-party loss; and (b) RoadLink has no liability for compensation, freight, or the declared value of those goods.
Quoted fares do not include insurance. You should insure the consignment from pickup to drop at your own cost. For goods worth more than ₹1,500 on a two-wheeler, or more than ₹5,000 on a three- or four-wheeler, you should obtain insurance before booking.
Except where Indian law requires otherwise, and only where loss or damage is shown with clear evidence to have been caused by reckless driving of the assigned partner, RoadLink’s liability (if any) is limited to the lower of (i) the proven value of the affected goods and (ii) ten times the freight paid or payable for that trip. We do not charge a special risk rate. We accept goods without factoring their insured value.
We are not liable for indirect, incidental, or consequential loss, including lost profit or business interruption. We are not liable for theft or damage unless the evidence standard above is met.
A claim for accident or negligence must be emailed to contact@roadlink.info within 24 hours of delivery (or of the time delivery should have occurred), with trip ID, photos of the goods and packaging, and a short description. Late claims may be rejected. We may ask you to prove you were the original consignor. Eligible refunds, if accepted, are processed in 7–10 working days after complete documents are received, except where delay is outside our control.
Customers pay trip fares at drop by cash or RoadLink prepaid wallet (choose in the Customer app when booking). Wallet balance is topped up online via UPI/card through Razorpay Checkout inside the app; the fare is debited from wallet when the trip is delivered. Partners top up a separate Fee wallet via Razorpay to clear RoadLink platform commission. Failed or cancelled checkouts are not credited. Unused customer wallet balance can be withdrawn to UPI as shown in the app; unused top-up refunds, if approved, return to the original method in 5–7 working days. Fees already used for platform commission are not refundable. See Cancellation & refunds.
Payments are collected through the RoadLink Android apps (Customer and Partner), not via a pay button on a static marketing page. Our public website is https://www.roadlink.info.
All statutory taxes, duties, and charges in force apply. Where RoadLink acts as a goods transport agency (GTA) under GST and has opted for reverse charge, a consignor who is a factory, society, co-operative, GST-registered person, body corporate, partnership, association of persons, or casual taxable person is responsible for GST on reverse charge at the then-applicable rate (currently 5% unless the law changes). If you have a GSTIN, enter it in the app before the trip. You are liable for any tax, interest, or penalty that arises from a wrong or missing GST declaration.
Any other tax or levy on the Services is borne by the consignor / consignee.
Partners must stay licensed, keep the vehicle fit, go online only when they can take a job, and treat customers and goods with care. Customers must not harass partners, bypass the Platform to avoid fees after a match, or use the apps to commit an offence.
Do not misuse the Platform, attempt to break security, or circumvent payments, OTP, or KYC.
We may send trip status and support messages by SMS, push, WhatsApp, or email using the numbers and addresses you give us. Transactional messages needed to complete a booking are not marketing.
We may change these Terms by updating this page. You should re-read them from time to time. Continued use after a change is acceptance of the new Terms. We may add, change, or withdraw a feature without prior notice.
These Terms are governed by the laws of India. Subject to the next sentence, courts at Ghaziabad, Uttar Pradesh have exclusive jurisdiction. If a dispute is not resolved by discussion within 30 days, either party may seek mediation or approach those courts. Mandatory consumer or other rights under Indian law are not waived.
In line with the Consumer Protection (E-Commerce) Rules, 2020:
Grievance Officer, RoadLink
258, Nandgram, Near Fatima Convent School, Ghaziabad, Uttar Pradesh 201003, India
Email: contact@roadlink.info
Phone: +91 70305 09003
Hours: Monday–Saturday, 10:00–18:00 IST